Privacy Policy

1. Introduction

Welcome to RecoveryLink (“RecoveryLink,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, use our mobile applications, enroll as a member, register as a contractor, or otherwise use our services.

By using RecoveryLink’s services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Depending on how you interact with RecoveryLink, we may collect the following categories of information:

Personal Information

• Full name
• Mailing address
• Property address(es)
• Email address
• Telephone number
• Date of birth (if required)
• Emergency contact information (optional)

Account Information

• Username
• Password (encrypted)
• Membership level
• Account preferences
• Communication preferences

Payment Information

Payments are processed by secure third-party payment providers. RecoveryLink does not store complete payment card numbers.

Information may include:

• Billing address
• Payment method
• Transaction history
• Subscription status

Property Information

Members may voluntarily provide information regarding:

• Property type
• Property size
• Year built
• Insurance carrier (optional)
• Property photographs
• Damage descriptions
• Geographic location of the property

Contractor Information

Contractors may provide:

• Business name
• Business address
• License numbers
• Insurance certificates
• Tax identification information
• Service areas
• Trade specialties
• Certifications
• References
• Background information submitted during the vetting process

Technical Information

When visiting our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Cookies
• Website usage analytics
• Pages visited
• Session duration

3. How We Use Your Information

RecoveryLink uses collected information to:

• Create and manage user accounts
• Provide membership services
• Coordinate contractor referrals and service requests
• Verify contractor qualifications
• Process subscription payments
• Communicate regarding service requests
• Send account notifications
• Improve our services
• Detect fraud or unauthorized activity
• Comply with legal obligations
• Provide customer support

4. Contractor Matching

When a member requests assistance, RecoveryLink may share relevant information with one or more participating contractors, including:

• Name
• Property address
• Contact information
• Description of requested work
• Photographs or documentation voluntarily submitted
• Preferred method of contact

Only information reasonably necessary to facilitate the requested services will be shared.

5. Information Sharing

RecoveryLink does not sell your personal information.

We may share information with:

• Participating contractors
• Payment processors
• Website hosting providers
• Customer support providers
• Marketing service providers
• Analytics providers
• Government agencies when legally required
• Insurance companies when authorized by the member

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Enhance security
• Measure marketing effectiveness

Users may disable cookies through their browser settings, although some features may not function properly.

7. Communications

RecoveryLink may contact members and contractors through:

• Email
• SMS/text messaging
• Telephone
• Push notifications (if applicable)

These communications may include:

• Membership information
• Service updates
• Appointment coordination
• Contractor notifications
• Emergency communications
• Billing notices
• Account security alerts

Users may opt out of promotional communications, but transactional and service-related communications may still be sent as necessary to provide the services.

8. Data Security

RecoveryLink employs commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Encryption of sensitive information in transit
• Secure payment processing
• Role-based access controls
• Multi-factor authentication for administrative systems where appropriate
• Routine security monitoring
• Secure cloud infrastructure

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

RecoveryLink retains personal information only as long as reasonably necessary to:

• Provide requested services
• Maintain account records
• Resolve disputes
• Meet legal, accounting, tax, insurance, or regulatory obligations
• Enforce our agreements

Information may be securely deleted or anonymized when it is no longer required.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your data
• Limit certain processing activities
• Withdraw consent where applicable
• Manage marketing communication preferences

Requests may be submitted using the contact information provided below. We may verify your identity before processing certain requests.

11. Children’s Privacy

RecoveryLink’s services are intended for adults. We do not knowingly collect personal information from children under the age required by applicable law without appropriate authorization. If we learn that such information has been collected inadvertently, we will take reasonable steps to delete it.

12. Third-Party Websites

RecoveryLink’s website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Users should review the privacy policies of those websites separately.

13. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable law. RecoveryLink will honor applicable legal requirements regarding access, correction, deletion, and other rights as required by law.

14. Changes to This Privacy Policy

RecoveryLink may update this Privacy Policy from time to time. When material changes are made, we will update the Effective Date above and provide notice through our website or other appropriate means.

Continued use of the services after the updated Privacy Policy becomes effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

RecoveryLink Support

Email: support@recoverylink.life Subject: Privacy Policy

Website: https://www.recoverylink.co

Mailing Address: 30 N Gould St. Ste R Sheridan, WY 82801

[Insert Company Mailing Address]

Last Updated: 8-6-26